Chapter 7
The Case of a Chilean University
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Abstract
This chapter contributes to the discussion on the ability of universities to integrate the multiple and different objectives of their stakeholders into common goals. Presented is the experience of a Chilean university that has adopted a transactional type of governance to improve the compatibility between institutional priorities and the operational objectives pursued by the faculties.
This case study is examined in the context of a review of the institution’s internal regulations and in-depth interviews with authorities and academics. Transactional governance and agency theory are used as conceptual frameworks to study strategic structures relations within the provider.
The findings reveal the effects of the implementation of management instruments, such as, results-oriented contracts, management indicators, economic incentives and control devices on internal strategic alignment, internal culture and academic work dynamics.
Finally, this chapter identifies opportunities for future research aimed at deepening the study of changes and tensions in the governance and management of Chilean universities.