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The Top Hat Survey (2020, https://tophat.com/teaching-resources) of 3,500 Higher Education American and Canadian students finds only 8% deem online learning satisfactory for them. Informal discussions with British students show a similar result. They miss the bonding coming from learning together in the same space, but suggest that the way content is communicated is a big factor. A survey carried out by the Association for Project Management (2020) identifies communication, engagement and management as the vital workplace competencies to survive and thrive. Professor Steven Pinker (September 2021) has also been tweeting this message in response to the Woke movement silencing people. However, communication is rarely a subject for formal study as there are few people trained in its use. This chapter considers how technology supports both learning of content and the development of communication competencies. It defines and locates these before looking at how to present information via technology in ways that are effective. The problems that people have with online learning are mostly to do with how content is presented and delivered.
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