Lexis, indirectness and politeness in operator calls

In: New Frontiers of Corpus Research

Abstract

This paper presents work undertaken for British Telecom on their corpus of calls to the operator: the so-called 100 Corpus. Our aim in analysing this corpus was to explore the distinctiveness of the language used by both the caller and the operator in the corpus. In achieving this goal we have, from time to time, compared the 100 Corpus to other corpora: the spoken and written sections of the British National Corpus (BNC), and a corpus of operatorcaller conversations from a train booking office.

New Frontiers of Corpus Research

Papers from the Twenty First International Conference on English Language Research on Computerized Corpora Sydney 2000

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