Patients' Complaint Procedures, in a Scandinavian Perspective

in European Journal of Health Law
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Abstract

A description of the problems regarding patients alleged physicians mis-conduct is given, focusing on conditions in Denmark, and to some extent on the other Scandinavian countries. The survey interprets the disciplinary, as well as the compensation, complaint procedures. The Parliamentary Ombudsman and patients ombudsmen functions are included also. The functions of these bodies are elucidated by a number of cases, together with selected statistical figures. It is concluded, regarding that both patients and doctors had voiced some dissatisfaction with the complaint procedures that there is a need to simplify the complaint system, to make it more transparent, and to some extent secure patients rights. If this it not done it will increase the legitimacy loss for the health sector as a whole.

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