Hayden, ‘Social Media at State’, p. 3; and James Pamment, New Public Diplomacy in the Twenty-first Century: A Comparative Study of Policy and Practice (New York, ny: Routledge, 2013), p. 3.

Hayden, ‘Social Media at State’, p. 3; and James Pamment, New Public Diplomacy in the Twenty-first Century: A Comparative Study of Policy and Practice (New York, ny: Routledge, 2013), p. 3.)| false
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Michael L. Kent and Maureen Taylor, ‘Building Dialogic Relationships through the World Wide Web’, Public Relations Review, vol. 3, no. 24 (1998), pp. 321-334; and James E. Grunig and Todd Hunt, Managing Public Relations (New York: Holt, Rinehart & Winston, 1984).

Michael L. Kent and Maureen Taylor, ‘Building Dialogic Relationships through the World Wide Web’, Public Relations Review, vol. 3, no. 24 (1998), pp. 321-334; and James E. Grunig and Todd Hunt, Managing Public Relations (New York: Holt, Rinehart & Winston, 1984).)| false
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Denise S. Bortree and Trent Seltzer, ‘Dialogic Strategies and Outcomes: An Analysis of Environmental Advocacy Groups’ Facebook Profiles’, Public Relations Review, vol. 35, no. 3 (2009), pp. 317-319.

Denise S. Bortree and Trent Seltzer, ‘Dialogic Strategies and Outcomes: An Analysis of Environmental Advocacy Groups’ Facebook Profiles’, Public Relations Review, vol. 35, no. 3 (2009), pp. 317-319.)| false
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Ebru Uzunoğlu and Sema M. Kip, ‘Building Relationships through Websites: A Content Analysis of Turkish Environmental Non-profit Organizations’ Websites’, Public Relations Review, vol. 40, no. 1 (2014), pp. 113-115.

Ebru Uzunoğlu and Sema M. Kip, ‘Building Relationships through Websites: A Content Analysis of Turkish Environmental Non-profit Organizations’ Websites’, Public Relations Review, vol. 40, no. 1 (2014), pp. 113-115.)| false
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Svetlana Rybalko and Trent Seltzer, ‘Dialogic Communication in 140 Characters or Less: How Fortune 500 Companies Engage Stakeholders using Twitter’, Public Relations Review, vol. 36, no. 4 (2010), pp. 336-341.

Svetlana Rybalko and Trent Seltzer, ‘Dialogic Communication in 140 Characters or Less: How Fortune 500 Companies Engage Stakeholders using Twitter’, Public Relations Review, vol. 36, no. 4 (2010), pp. 336-341.)| false
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See Brian E. Dixon, ‘Towards E-government 2.0: An Assessment of Where E-government 2.0 Is and Where it Is Headed’, Public Administration & Management, vol. 15, no. 2 (2010), pp. 418-454; Kathleen McNutt, ‘Public Engagement in the Web 2.0 Era: Social Collaborative Technologies in a Public Sector Context’, Canadian Public Administration, vol. 57, no. 1 (2014), pp. 49-70; and Diego D. Navarra and Tony Cornford, ‘The State and Democracy after New Public Management: Exploring Alternative Models of E-governance’, The Information Society, vol. 28, no. 1 (2012), pp. 37-45.

See Brian E. Dixon, ‘Towards E-government 2.0: An Assessment of Where E-government 2.0 Is and Where it Is Headed’, Public Administration & Management, vol. 15, no. 2 (2010), pp. 418-454; Kathleen McNutt, ‘Public Engagement in the Web 2.0 Era: Social Collaborative Technologies in a Public Sector Context’, Canadian Public Administration, vol. 57, no. 1 (2014), pp. 49-70; and Diego D. Navarra and Tony Cornford, ‘The State and Democracy after New Public Management: Exploring Alternative Models of E-governance’, The Information Society, vol. 28, no. 1 (2012), pp. 37-45.)| false
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Dixon, ‘Towards E-government 2.0’, p. 440.

Dixon, ‘Towards E-government 2.0’, p. 440.)| false
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McNutt, ‘Public Engagement in the Web 2.0 Era’, p. 50; and Paul Henman, ‘Governmentalities of Gov 2.0’, Information, Communication & Society, vol. 16, no. 9 (2013), pp. 1397-1418.

McNutt, ‘Public Engagement in the Web 2.0 Era’, p. 50; and Paul Henman, ‘Governmentalities of Gov 2.0’, Information, Communication & Society, vol. 16, no. 9 (2013), pp. 1397-1418.)| false
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William R. Roberts, ‘What Is Public Diplomacy? Past Practices, Present Conduct, Possible Future’, Mediterranean Quarterly, vol. 18, no. 4 (2007), pp. 36-53.

William R. Roberts, ‘What Is Public Diplomacy? Past Practices, Present Conduct, Possible Future’, Mediterranean Quarterly, vol. 18, no. 4 (2007), pp. 36-53.)| false
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Nicholas J. Cull, ‘Public Diplomacy: Taxonomies and Histories’, The ANNALS of the American Academy of Political and Social Science, vol. 616, no. 1 (2008), pp. 31-54.

Nicholas J. Cull, ‘Public Diplomacy: Taxonomies and Histories’, The ANNALS of the American Academy of Political and Social Science, vol. 616, no. 1 (2008), pp. 31-54.)| false
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Hayden, ‘Social Media at State’, p. 3.

Hayden, ‘Social Media at State’, p. 3.)| false
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Pamment, New Public Diplomacy in the Twenty-first Century, p. 3.

Pamment, New Public Diplomacy in the Twenty-first Century, p. 3.)| false
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Hayden, ‘Social Media at State’, p. 3.

Hayden, ‘Social Media at State’, p. 3.)| false
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Emily T. Metzgar, ‘Is it the Medium or the Message: Social Media, American Public Diplomacy and Iran’, Global Media Journal—American Edition, vol. 11, no. 21 (2012), pp. 3-5.

Emily T. Metzgar, ‘Is it the Medium or the Message: Social Media, American Public Diplomacy and Iran’, Global Media Journal—American Edition, vol. 11, no. 21 (2012), pp. 3-5.)| false
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Heewoon Cha, Sunha Yeo and Bittnari Kim, ‘Social Media’s Dialogic Communication of Foreign Embassies in Korea and Public Diplomacy: Based on Dialogic Communication Theory’, Advanced Science and Technology Letters, vol. 63 (2014), pp. 175-178.

Heewoon Cha, Sunha Yeo and Bittnari Kim, ‘Social Media’s Dialogic Communication of Foreign Embassies in Korea and Public Diplomacy: Based on Dialogic Communication Theory’, Advanced Science and Technology Letters, vol. 63 (2014), pp. 175-178.)| false
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Rybalko and Seltzer, ‘Dialogic Communication in 140 Characters or Less’, p. 338.

Rybalko and Seltzer, ‘Dialogic Communication in 140 Characters or Less’, p. 338.)| false
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Martin Hilbert, ‘The End Justifies the Definition: The Manifold Outlooks on the Digital Divide and Their Practical Usefulness for Policy-making’, Telecommunications Policy, vol. 35, no. 8 (2011), pp. 715-736.

Martin Hilbert, ‘The End Justifies the Definition: The Manifold Outlooks on the Digital Divide and Their Practical Usefulness for Policy-making’, Telecommunications Policy, vol. 35, no. 8 (2011), pp. 715-736.)| false
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David M. Herszenhorn, ‘In Crimea, Russia Moved to Throw Off the Cloak of Defeat’, The New York Times (24 March 2014).

David M. Herszenhorn, ‘In Crimea, Russia Moved to Throw Off the Cloak of Defeat’, The New York Times (24 March 2014).)| false
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Virginia Braun and Victoria Clarke, ‘Using Thematic Analysis in Psychology’, Qualitative Research in Psychology, vol. 3, no. 2 (2006), pp. 77-101.

Virginia Braun and Victoria Clarke, ‘Using Thematic Analysis in Psychology’, Qualitative Research in Psychology, vol. 3, no. 2 (2006), pp. 77-101.)| false
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See, for example, Hayden, ‘Social Media at State’, p. 3; and Geoffrey Cowan and Amelia Arsenault, ‘Moving from Monologue to Dialogue to Collaboration: The Three Layers of Public Diplomacy’, The ANNALS of the American Academy of Political and Social Science, vol. 616, no. 1 (March 2008), pp. 10-30.

See, for example, Hayden, ‘Social Media at State’, p. 3; and Geoffrey Cowan and Amelia Arsenault, ‘Moving from Monologue to Dialogue to Collaboration: The Three Layers of Public Diplomacy’, The ANNALS of the American Academy of Political and Social Science, vol. 616, no. 1 (March 2008), pp. 10-30.)| false
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Pamment, New Public Diplomacy in the Twenty-first Century, p. 3.

Pamment, New Public Diplomacy in the Twenty-first Century, p. 3.)| false
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Cha, Yeo and Kim, ‘Social Media’s Dialogic Communication of Foreign Embassies in Korea and Public Diplomacy: Based on Dialogic Communication Theory’, p. 177.

Cha, Yeo and Kim, ‘Social Media’s Dialogic Communication of Foreign Embassies in Korea and Public Diplomacy: Based on Dialogic Communication Theory’, p. 177.)| false
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McNutt, ‘Public Engagement in the Web 2.0 Era’, p. 64; Lee, and Kwak, ‘An Open Government Maturity Model for Social Media-based Public Engagement’, p. 499.

McNutt, ‘Public Engagement in the Web 2.0 Era’, p. 64; Lee, and Kwak, ‘An Open Government Maturity Model for Social Media-based Public Engagement’, p. 499.)| false
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Hilbert, ‘The End Justifies the Definition’, p. 2.

Hilbert, ‘The End Justifies the Definition’, p. 2.)| false
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Shay Attias, ‘Israel’s New Peer-to-peer Diplomacy’, The Hague Journal of Diplomacy, vol. 7, no. 4 (2012), pp. 473-482.

Shay Attias, ‘Israel’s New Peer-to-peer Diplomacy’, The Hague Journal of Diplomacy, vol. 7, no. 4 (2012), pp. 473-482.)| false
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Thomas A. Bryer, ‘Designing Social Media Strategies for Effective Citizen Engagement: A Case Example and Model’, National Civic Review, vol. 102, no. 1 (2012), pp. 43-50.

Thomas A. Bryer, ‘Designing Social Media Strategies for Effective Citizen Engagement: A Case Example and Model’, National Civic Review, vol. 102, no. 1 (2012), pp. 43-50.)| false
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Hayden, ‘Social Media at State’, p. 3.

Hayden, ‘Social Media at State’, p. 3.)| false
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For example, see Park and Reber, ‘Relationship-building and the Use of Web Sites’, pp. 410-411; and Dixon, ‘Towards E-government 2.0’, pp. 439-445.

For example, see Park and Reber, ‘Relationship-building and the Use of Web Sites’, pp. 410-411; and Dixon, ‘Towards E-government 2.0’, pp. 439-445.)| false
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Macnamara, Sakinofsky and Beattie, ‘E-electoral Engagement’, pp. 625-627.

Macnamara, Sakinofsky and Beattie, ‘E-electoral Engagement’, pp. 625-627.)| false
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