The ubiquitous Internet platform in Africa has given rise to a new set of non-state actors responding to protracted conflicts through the use of new media technology. As a departure from a state-centric approach to addressing conflict in Africa, this interdisciplinary study explores the contribution of the public in responding to armed conflicts through citizen journalism. To unearth non-violent African digital innovations, this research explored the Ushahidi platform, which emerged as a response to Kenya’s 2008 post-election violence. Using a qualitative method, data was gathered through unstructured in-depth interviews. The data was analysed using thematic analysis. The data showed the transformative role the Ushahidi platform played during Kenya’s electoral violence through crisis-mapping, the early warning multi-agent consortium, a constitutional referendum, and election monitoring. Evidence also emerged regarding the pioneer work of Ushahidi in other non-violent technological involvements in addressing crisis in Kenya.