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Author: Daniel Janssen

This paper explores the effects of written apologies in bad news and crisis communication. Two experiments were conducted in which participants evaluated messages with or without apologies. The result of both experiments indicate that apologies do not affect the evaluation of the texts nor do they affect the sender’s reputation. One probable explanation for the lack of effect is that participants are sceptical about the sincerity of written apologies due to the absence of indicators of sincerity in written communication modalities.

In: Public Apology between Ritual and Regret
Author: Daniel Janssen

This paper explores the effects of written apologies in bad news and crisis communication. Two experiments were conducted in which participants evaluated messages with or without apologies. The result of both experiments indicate that apologies do not affect the evaluation of the texts nor do they affect the sender’s reputation. One probable explanation for the lack of effect is that participants are sceptical about the sincerity of written apologies due to the absence of indicators of sincerity in written communication modalities.

In: Public Apology between Ritual and Regret
In: Public Apology between Ritual and Regret
In: Public Apology between Ritual and Regret
In: Public Apology between Ritual and Regret
In: Public Apology between Ritual and Regret
Symbolic Excuses on False Pretenses or True Reconciliation out of Sincere Regret?
Since the 1990s we witness a rise in public apologies. Are we living in the ‘Age of Apology’?
Interesting research questions can be raised about the opportunity, the form, the meaning, the effectiveness and the ethical implications of public apologies.
Are they not merely a clever and easy device to escape real and tangible responsibility for mistakes or wrong done? Are they not at risk to become well-rehearsed rituals that claim to express regret but, in fact, avoid doing so?
In a joint interdisciplinary effort, the contributors to this book, combining findings from their specific fields of research (legal, religious, political, linguistic, marketing and communication studies), attempt to articulate this tension between ritual and sincere regret, between the discourse and the content of apologies, between excuses that pretend and regret that seeks reconciliation.
Ordnungen des Zukunftswissens
Series:  Trajekte
Wissen von der Zukunft ist für das Alltagsleben genauso relevant wie für politische Entscheidungen. Allerdings handelt es sich um einen sehr spezifischen Typus von Wissen, denn Zukunft ist als Gegenstand abwesend und als Zeitform immer nur im Kommen.
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